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Deliveries and returns
Processing Times
We carefully prepare and ship your order within 48 business hours.
Delivery to Belgium
For orders of €56 or more:
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Relay point delivery: Free via Mondial Relay
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Home delivery: Via Bpost, €3
For orders under €56:
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Relay point delivery: €6 via Mondial Relay
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Home delivery: €9 via Bpost
Delivery to France, Luxembourg, Germany, and the Netherlands
For orders of €112 or more:
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Relay point delivery: Free via Mondial Relay
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Home delivery: Via Bpost, €6.50
For orders under €112:
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Relay point delivery: €8 via Mondial Relay
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Home delivery: €14 via Bpost
Delivery Times
Bpost (home delivery)
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Belgium: 1–2 business days
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France: 3–5 business days
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Germany: 3–10 business days
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Netherlands: 3–5 business days
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Luxembourg: 2–4 business days
Mondial Relay (relay point delivery)
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Belgium: 3 business days
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France: 3–6 business days
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Germany: 3–6 business days
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Netherlands: 3 business days
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Luxembourg: 3 business days
These delivery times are maximum estimates. However, exceptional circumstances (logistical delays, weather conditions, etc.) may sometimes cause slight delays beyond our control.
Returns
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Returns are at the buyer’s expense.
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The buyer has 14 days to return products in their original, unused, and undamaged condition to:
MISIA – 171 rue de Barvaux – 5590 Haversin, Belgium -
Important: Bottles with dosing pumps must not have been operated under any circumstances. The right of withdrawal does not apply to opened or used products.